The nursing home cover checklist
What to confirm before you accept an agency worker onto a shift, in one page you can keep by the phone.
For nursing homes
Clinical staffing assurance for nursing homes across the South West
Based in Taunton and Bridgwater. A premium agency: properly vetted nurses, healthcare assistants and senior care staff, paid fairly so they turn up, including at weekends, with clinical standards set by a nurse and a 24 hour on-call line answered by someone who can act. If a worker is not right within four hours of starting, you pay nothing for that shift.
Need a chef too? We supply trained, care-experienced chefs to nursing and care homes. See book a chef.
Who stands behind the standard
Our team has experience in care, nursing and how care homes are run, and approves every worker before they go on our books.
Clinical standards
How we set clinical standards
Who joins our books, what competence looks like and when a concern is escalated are set by people with experience in care and nursing who know how care homes run, not by a sales target.
- Clinical roles screened by someone qualified to judge them
- Competencies observed, not self-declared
- Worker concerns go to a clinical decision-maker
- We would rather not fill a shift than send someone we would not want caring for our own family
The proof you can hold
A sample worker compliance profile
Before any worker reaches your door we issue a compliance profile like the one below, so your own file evidences that the person was checked and cleared. This is an illustrative sample, not a real worker. A real profile never contains health information, DBS certificate content, a home address, bank details or date of birth. You receive confirmation that checks were done and their dates, not the underlying personal data.
SAMPLE: this is what you receive before any Capegold worker's first shift. Not a real person.
Worker summary
- Name: Sarah (sample)
- Role: Registered Nurse (General)
- Worker reference: CGW-SAMPLE (not a real person)
- Experience: 8 years in nursing homes, including dementia nursing and medication management
- Shifts: Days and nights
Compliance confirmations
| Check | Status | Completed | Expiry or next check |
|---|---|---|---|
| Identity verified | Confirmed | 14 Jan 2026 | n/a |
| Right to work confirmed | Confirmed | 14 Jan 2026 | n/a |
| Enhanced DBS with adults barred list | Confirmed | 20 Jan 2026 | Rechecked in line with policy |
| NMC registration confirmed (nurses) | Confirmed | 14 Jan 2026 | Revalidation date on record |
| Two verified references, including most recent employer | Confirmed | 18 Jan 2026 | n/a |
| Full employment history with gaps explained | Confirmed | 14 Jan 2026 | n/a |
| Health declaration completed and fitness confirmed | Confirmed | 14 Jan 2026 | n/a |
| Mandatory training complete | Confirmed | 22 Jan 2026 | See training summary |
| Observed competencies (moving and handling, basic life support) | Confirmed | 22 Jan 2026 | 22 Jan 2027 |
| Medication competency, where applicable | Confirmed | 22 Jan 2026 | 22 Jan 2027 |
| Worker terms and code of conduct signed | Confirmed | 14 Jan 2026 | n/a |
Declaration on a real profile: Capegold Care Ltd confirms the worker has completed the checks recorded, that all mandatory checks are current at the date of issue, and that we have taken all reasonably practicable steps to confirm suitability for the role. Valid while all checks remain in date.
Free for nursing home managers
Three resources, sent to your inbox
Each of these is ready. Leave your name and work email and we will send it to you, or read it now on the page. We add you to no marketing list unless you ask.
Agency compliance, what good looks like
The checks a well-run agency runs before a placement, and the evidence you are entitled to ask for.
Reading an agency invoice
How our rates are built, what the uplifts mean, and how to check a charge against the shift.
Pricing
Request the rate card
Our rate card is generated straight from the workbook that prices every booking, so what you are quoted and what you are invoiced cannot differ. We send it on request rather than publishing it, so tell us where to send it and it is with you the same working day. Our rates reflect a service you can rely on.
Cover you can plan around, weekends included
How we work
Straightforward commercial terms
A summary only. Our full terms of business are issued before your first placement and take precedence over anything on this page.
Invoicing
Weekly in arrears unless otherwise agreed, with payment due within 14 days.
Cancellations
More than 24 hours before the shift starts, no charge. 24 hours or less, the full shift may be charged, at our discretion.
If a worker is not right
Tell us within four hours of the worker starting, or two hours on a shift of seven hours or less, and there is no charge at all.
On-call
A 24 hour on-call commitment written into our client terms, not just promised on a website.
Permanent placements
Introductions and temp to perm transfers are charged as a percentage of annual gross remuneration, with a rebate scale set out in the terms of business.
Rates
A current rate card is issued with your terms. Ask us for it at any point in the conversation.
Three questions to ask any agency
Does that rate include VAT? Who covered your last Sunday shift? Did they turn up? Our answers: rates quoted with and without VAT, weekend cover is where we start, and our workers turn up because they are paid fairly.
Proof
What we can show you today
We are a new agency and we do not have client testimonials yet. We will not invent them. The proof we can put in front of you is real:
- The worker compliance profile we issue before every placement, shown in sample above.
- Our rate build: the full cost of supplying the worker plus a set margin, so a rate holds rather than rising later. We will walk you through it.
- Our team's experience in care, nursing and how care homes are run.
Client references will be added here as they are given.
Talk to us about your rota
Our on-call line is open 24 hours a day, every day of the year. If another agency has let you down, start with one weekend shift and judge us on whether we turn up.
Or email admin@capegoldcare.co.uk, or use the staff request form. Forms are monitored in business hours.