Capegold Care

Raise a concern or complaint

Tell us what happened. Every report is written into our register and answered.

If someone is in danger right now, do not use this form.

Emergency, police or ambulance: call 999
Urgent, to reach us directly at any hour: contact us on Landline 01823 212 811, Mobile 07460 246 863, Text 07576 577 935
Somerset Council adult safeguarding: 0300 123 2224
Care Quality Commission: 03000 616161

You can raise a concern with the CQC or the local authority at any time. You do not have to come to us first.

What happened

What sort of concern is this?

How serious do you think it is?

If you are not sure, leave this blank. We will treat it as medium or higher.

When did it happen?

Tell us what happened, in your own words

Has anything been done about it already? (optional)

Who is involved

Who is the person affected? (optional)

Care home or client, if this involves one (optional)

Member of staff involved, if you know (optional)

About you

We need a way to reach you so we can acknowledge this and tell you what we did.

Your name

Your email

Your phone (optional)

We record what you send here so we can investigate and answer it. See our privacy notice. Raising a concern will never affect the care anyone receives.

Capegold Care Ltd. Registered in England and Wales, company number 15907401, D-U-N-S number 232428256. Registered office: 88 Sedgemoor Road, Bridgwater, Somerset TA6 5NS. ICO registration ZC092848.