Supplier due diligence

Company details

• Legal name: Capegold Care Ltd
• Company number: 15907401, registered in England and Wales
• Registered office: 88 Sedgemoor Road, Bridgwater, Somerset TA6 5NS
• Operating base: Taunton and Bridgwater, covering the South West
• ICO registration: ZC092848
• D-U-N-S number: 232428256
• Roles supplied: registered nurses, healthcare assistants, senior care staff and trained, care-experienced chefs
• SIC codes: 78109 and 78200, employment placement and temporary employment agency
• Basis of trading: employment business for temporary supply, employment agency for permanent introductions, under the Conduct of Employment Agencies and Employment Businesses Regulations 2003

Insurance

No member of staff is placed without employers' liability, public liability and medical malpractice insurance in force. This is a fixed rule in how we operate, not a commercial choice. We send you a copy of each current certificate before your first placement and again at every renewal.

DBS process

Every worker holds an enhanced DBS check with the adults barred list, or the level appropriate to the role, verified before placement. We confirm the check and its date on the worker compliance profile issued to you before supply. We do not share DBS certificate content. Where the law and the individual's consent allow, checks are kept under review so a worker who leaves date is taken off offer lists.

Chefs

The chefs we supply are trained in Level 2 Food Safety and Hygiene, allergen awareness under Natasha's Law, and texture modified diets under the IDDSI framework, with nutrition and hydration awareness for older people, and have at least six months of hands-on, on-the-job experience in a care home or an NHS hospital. We do not supply general kitchen assistants.

Training validity

Our training matrix decides who may be deployed and to what. A worker with an incomplete or expired before-deployment module cannot be approved for a shift. The renewal periods we hold workers to are below.

Terms summary

• Invoicing: weekly in arrears, payment due within 14 days.
• Cancellations: more than 24 hours before the shift starts, no charge. 24 hours or less, the full shift may be charged, at our discretion.
• Unsuitable worker: tell us within four hours of the worker starting, or two hours on a shift of seven hours or less, and there is no charge.
• Permanent introductions and temp to perm: charged as a percentage of annual gross remuneration, with a rebate scale in the terms of business.
• Precedence: the signed terms of business, rate card and assignment confirmations are the binding terms and take precedence over this summary.

Data protection: Capegold Care Ltd is registered with the Information Commissioner's Office under registration ZC092848. Our handling of candidate, worker and client information is set out in our privacy policy.