Terms of use

1. Who we are

This website is operated by Capegold Care Ltd, a company registered in England and Wales under company number 15907401, D-U-N-S number 232428256, with its registered office at 88 Sedgemoor Road, Bridgwater, Somerset TA6 5NS.

You can contact us at admin@capegoldcare.co.uk or on Landline 01823 212 811, Mobile 07460 246 863, Text 07576 577 935. We are registered with the Information Commissioner's Office under registration ZC092848.

2. By using this site, you accept these terms

If you do not accept them, please do not use the site. We may update these terms from time to time. The version and date at the top of this page tell you which version applies.

3. What we do and do not do

Capegold Care is a healthcare staffing agency. We operate as an employment business when we supply temporary workers, and as an employment agency when we introduce candidates for permanent roles, under the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

We recruit, vet and supply staff to registered providers. We do not provide, direct or manage regulated care ourselves. Where we refer to live-in care, we mean live-in care recruitment for registered providers: the provider directs and manages the care, and we supply the staff.

We supply staff across the South West. Nothing on this site is an offer to supply staff in any other nation of the United Kingdom.

4. Content on this site

We take care to keep this site accurate and up to date, but the content is general information only. It is not professional, clinical, legal or employment advice, and it does not form a contract.

Rates, availability, service descriptions and response times shown here are indicative. The binding terms are those in the signed terms of business, rate card and assignment confirmations we issue. Where this website and those documents differ, those documents take precedence.

5. Using the forms

When you submit an application or a staff request through this site you agree that:

• the information you give is accurate and is yours to give;
• where you name a referee, you have their permission to give us their contact details;
• submitting a form does not create a contract, an offer of work, or a guarantee that we can fill a booking;
• we may contact you about your submission by phone or email.

No application is ever assessed or rejected by an automated process. A named person reviews every submission. How we handle the information is set out in our privacy policy.

6. Acceptable use

You must not:

• use the site for any unlawful, fraudulent or harmful purpose;
• submit false, misleading or automated form submissions;
• attempt to gain unauthorised access to the site, its server or any connected system;
• introduce malware, or launch a denial-of-service or similar attack;
• scrape, harvest or copy content in bulk, including for training automated systems, without our written permission;
• use our name, marks or content in a way that suggests an association we have not agreed to.

We may suspend access where we reasonably believe these rules have been broken.

7. Intellectual property

All content on this site, text, layout, graphics, logos and code, belongs to Capegold Care Ltd or is used with permission, and is protected by copyright and related rights. You may view, download and print pages for your own reference or to assess us as a supplier. Any other reuse needs our written permission.

8. Links to other websites

Where we link to another organisation's website, we do so for information. We do not control those sites and we are not responsible for their content, availability or privacy practices.

9. Availability

We aim to keep the site available, but we do not guarantee it will be uninterrupted or error free. We may change, suspend or withdraw any part of it without notice.

If your need is urgent, do not rely on this website. Call Landline 01823 212 811, Mobile 07460 246 863, Text 07576 577 935. Our on-call line runs 24 hours a day.

10. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for any loss of profit, loss of business, loss of contracts, loss of anticipated savings, or any indirect or consequential loss arising from your use of, or inability to use, this website or from reliance on content on it.

Liability arising from the supply of staff is dealt with in our terms of business, not here.

11. Modern slavery

We do not tolerate modern slavery, forced labour or human trafficking in our business or our supply chain. Our modern slavery statement is available on request from admin@capegoldcare.co.uk.

12. Complaints

If something has gone wrong, email admin@capegoldcare.co.uk with “Complaint” in the subject line. We acknowledge complaints within three working days and aim to resolve them within fifteen working days.

Safeguarding concerns are treated as urgent. If someone is at immediate risk, call the emergency services on 999 first, then tell us.

13. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.